Frequently Asked Questions

Find quick answers to common questions about SPI solutions, services, and support

A DIY setup results in an expensive, always-on hotspot with potential security issues. Plus, you’d need to build and maintain your own server, dashboard, alarms, alerts, and 24/7 support system. SPI delivers all of this in a secure, scalable, and fully managed solution.

Installation is plug-and-play. Our devices are pre-configured to your specific use case, meaning minimal setup time. We also offer free demo systems that can be deployed and operational within a week.

Our Technical Team ensures your remote monitoring solution is always online and performing. While customers manage their own field equipment, SPI provides remote troubleshooting and escalation—routine issues during business hours, critical support around the clock.

Each EdgeConnect unit supports up to 4 instruments per device, giving you flexible expansion options.

It depends on your go-to-market model. If you’re offering insights to your customer’s systems, you typically cover the cost. If it’s a value-add for your end user, you can pass on the subscription cost—along with your own pricing strategy.

We source reliable industrial hardware and load it with our proprietary firmware before shipping. SPI also provides the SIM cards and developed the full dashboard, data infrastructure in-house.

Absolutely. Security is a core part of our design. Devices communicate over encrypted channels with multi-layer authentication. No open ports, no VPNs, and no inbound internet exposure needed.

Our platform supports water/wastewater, agriculture, energy, OEMs, and municipal infrastructure. Anywhere reliable, real-time remote monitoring is critical.

Yes. We offer white-label options for dashboards, hardware, and reports—perfect for OEMs and integrators looking to deliver a turnkey, branded solution to their customers.

SPI supports a wide range of industrial data—including flow rates, pressures, tank levels, pump activity, electrical consumption, and more. Our flexible input options work with analog, digital, Modbus, and pulse-based signals.

Yes. Our systems use cellular connectivity and are optimized for deployment in remote areas with limited infrastructure. We also offer multi-carrier SIM options to ensure the best coverage possible.

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 find the right SPI solution for your needs.
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